By Bill Conerly | Forbes
Business leaders are asking about the impact the COVID-19 coronavirus will have on the economy, and what they can do to help their employees. Along with looking out for staff, businesses should also be considering prepping their own infrastructure for a disaster. There’s a good chance that not too much will happen to business plans, but there is a small possibility of severe problems.
Medical professionals have plenty of unanswered questions, but certain facts are known:
- COVID-19 symptoms resemble common colds and flu, including coughing and fever. By the time a quarantine has been put into effect, some infected people have already left the quarantine area. So expect the disease to spread.
- A vaccine will take at least a year to develop, test and distribute – and that’s the best possible case.
- A treatment to mitigate harm may come soon, but there are no guarantees that one will be found.
- The disease seems to be most deadly to the elderly and those with existing medical problems.
The World Health Organization reported (update on 27 February 2020, updates to be published) that the Hubei Province had 65,596 confirmed cases cumulatively, in a population of 59 million people, producing an incidence of just over one in 1000 people. So far 81% of the cases have been mild. The evidence so far denies reason to panic, but justifies contingency planning.
Business challenges fall into two categories: direct effects and quarantine/restriction effects.
The most likely direct business problem is several workers falling ill around the same time. Because the disease spreads best when people are close, cases are likely to cluster among different work groups. One team working in close quarters may have several people get sick, while others in the company remain healthy. Thus, companies could lose one or two functions while otherwise operating at full capacity. Workers in open office spaces take more sick days than people in enclosed offices, so the company’s work environment affects their risk.
The most likely direct business problem is several workers falling ill around the same time.
The key business issue is what functions are lost when the illness takes hold. If the engineering department is late producing a new prototype, the company rolls on. If new order processing is struck, then the company could be severely damaged. And if a function such as tech support or production scheduling is hit, then slowdowns would spread across the business.
Companies may also face problems from quarantines, travel controls and limits on public assemblies. Public transportation may be closed or limited. These indirect effects are causing most of the economic damage in China.
Absenteeism among healthy workers may increase, as they stay home to care for sick relatives. They may also be unable to get to work if public transportation is shut down or they live in a quarantined area.
An existing disaster recovery plan may provide a good blueprint, though some do not address epidemics. Even then, however, they may list critical areas to consider. Businesses without recovery plans might consider these practices:
Tell sick employees to stay home. Businesses that do not offer paid sick leave should consider temporarily offering sick leave.
Identify critical employee groups. This could be a shipping department, payment processing team or any functions that the company absolutely must have operating every day. Then consider whether some of these functions can be covered by employees at a different location. For example, is it possible for one regional office to provide service to another regional office whose employees are sick?
With many people working at home, businesses need protocols to limit security risks.
Ensure that work-from-home systems are running well, which includes computer security. Many businesses are now scammed by a fake email that tells an employee to send a payment to a new supplier. With many people working at home, businesses need protocols for phone conversations to limit this risk.
Talk to critical suppliers of both goods and services about their ability to deliver reliably. Forward this article along to them, then have a conversation. Consider setting up alternative suppliers.
Identify employees with critical skills who are not easily replaced on short notice. Look for others who could learn the task, recent retirees or consider an outsourcing plan.
Plan to close some of your locations. Think through security and equipment maintenance issues ahead of time.
Most epidemics have a severe spike, followed by diminished disease incidence. The population builds up immunity, preventing further spread of the virus. This appears to have already happened in China, but not in Europe. So this outbreak probably won’t last too long. Epidemiologists note that sometime an epidemic flares up a second time, so uncertainty reigns.
Michael Kuster opened Digital Age Solution in 2005 after managing Information Technology for various government agencies for many years. Before taking on this venture full-time, he operated a web site design and hosting company, KusterNet, for a decade. After being asked by web site customers to manage and maintain their computers, KusterNet became Digital Age Solution.
Mike maintains a hands-on, active role in the management and delivery of service to customers at Digital Age Solution. Rather than sitting behind a desk, he can often be found running cable on telephone poles, fixing computers on-site, and providing one-on-one support to customers.
Mike lives in Walkersville, Maryland with his wife and three children. He actively serves as a volunteer and board member for several non-profits including 4-H, Federated Charities, and the Town of Walkersville.