Microsoft Calling?

scamHere’s the scenario: Your phone rings.  You answer the phone and a friendly voice tells you that the call is from Microsoft.  They’ve been getting alerts from your computer letting them know that you have a problem with your computer.    The caller offers to remote into your computer to see what is causing the problem.

Before we continue with this scenario, please know that Microsoft is NOT going to call you about your computer.  They charge an awful lot of money for remote support, and they are not going to call you offering to do this for you.

Scared that your computer may implode, you eagerly allow this “Microsoft” technician to remotely access your computer, install some programs to scan the system, and run some “tests” on your computer.  After a while, the caller tells you that you have driver issues, viruses, malware, trojans, hijacks, and your flux capicitor is no longer fluxing.  Really, they’ll throw out any jargon that will make your eyes glaze over and fear run rampant through your mind.

As the list of problems draws to a close, this “Microsoft technician” offers to fix all of your problems, and may even offer to install their software to provide protection all year long for a low price of $200, $300, $600, or more!  The caller will even offer to protect all of your devices.  You’ll just need to provide remote access to each device.

Before you know it, you have zombie machines.  The computers slow down, fill with malware, pop-ups appear everywhere, and your good friend at Microsoft cannot be found.  The phone number and e-mail address left in a text document on your desktop does not work or no one ever responds.

We’ve had a lot of customers get taken in by this scam.  We’ve been trying to get the word out through social media, e-mail, phone calls, and any other means available.

If this has happened to you, your computers may be infected with malware designed to provide remote access to your system or worse.

Digital Age Solution’s technicians can help you remotely, come to your home or office, or provide support in our store.  You don’t have to rely on a stranger calling from remote locales.  We’re right here in Frederick, and ready to help you fight these terrible frauds!

Live Stream from International Space Station

Live streaming video by Ustream

NASA has teamed up with High Schools United with NASA to Create Hardware (HUNCH) on one of the coolest missions with broad appeal to the general public.  The High Definition Earth Viewing (HDEV) experiment allows everyone to view our home from space in real time!

Astronauts mounted four high-definition cameras outside of the space station.  The experiment allows scientists to see how the equipment stands up to the exposure to radiation in space.  The real goal is not to entertain, but to develop hardware for space exploration.

Giving the rest of us a view from space, though, adds tremendous value to the experiment.  The views are incredible and will inspire us all to dream of what we can do with technology and space exploration.  NASA needs more fans and supporters.  This kind of experiment fosters a fan base just like watching the Apollo astronauts walking and driving on the moon.

If the above live feed is down (really the ISS is on the dark side of the planet), you can watch these “Best of” videos.

Video streaming by Ustream

Video streaming by Ustream

Computers

There's still time to order Mom a new PC from Digital Age Solution!  Order online by Tuesday at 5:00 p.m.!

Guidance for Internet Explorer vulnerability – Security Tips & Talk – Site Home – MSDN Blogs

Microsoft released a patch for the Internet Explorer vulnerability.  It came out this morning at 10:00 and will be available through Automatic Update for Windows XP, Windows Vista, Windows 7, and Windows 8.

The Security Tips and Talk Blog provides informaiton on internet security, which helps protect your computer from computer viruses and other malicious software by assisting in spyware removal and finding antivirus software.

ALERT: Stop Using Internet Explorer

Internet ExplorerBased upon information provided by Microsoft and the United States Computer Emergency Readiness Team, Digital Age Solution, LLC recommends all of our customers stop using Internet Explorer until Microsoft issues a patch.  At the very least, disable the Flash plug-in within Internet Explorer. Hackers have immediately begun to exploit a vulnerability in Internet Explorer that can hijack your systems.  This vulnerability is present in all versions of the browser.

As Microsoft stopped issuing patches for Windows XP earlier this month, we recommend that anyone using Windows XP switch to another browser immediately and permanently.

Our technicians highly recommend Google Chrome as a web browser.  It is fast and flexible.

Be aware that all browsers have vulnerabilities and can be hijacked.  Use caution when opening any attachments or links.  Be sure you have the latest security updates and Internet Security software.

As always, we are available to support you through this.  Our technicians can remote into your system, visit your location, or work on your system at our tech bench in the store.

Need help with your computer while you’re using it?  Digital Age Solution can remotely support your …

Need help with your computer while you're using it?  Digital Age Solution can remotely support your system.  Give us a call!

How can DAS Help You?

Your I.T. Department

Server BuildAt Digital Age Solution, we stand ready and able to support you with a solution for each of your information technology needs. Our technicians provide support to home users, businesses, non-profits, and local governments every day.  From a slow computer to an entire network design and build-out, DAS provides you with an I.T. department like the big guys.  We build, repair and service computers on our tech bench in Frederick, Maryland.

DAS offers on-site, in-home, remote, or in-store service.  In other words, you can come to us or we’ll come to you.  Whichever you prefer, we offer the service and skills you require.

We build our own computers and servers right here in Frederick, Maryland.  Our lines of computers combine affordability with local support from folks you can meet in person and who live in your community.  You don’t have to call a phone bank in another part of the world.  Our staff happily greet each and every customer with answers and support in lay terms to help you understand each step of the process in supporting your needs.

 

The salesmen for Digital Age Solution working the Maryland Dairy Convention

The salesmen for Digital Age Solution working the Maryland Dairy Convention

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Our offices may be closed, but we are busy supporting customers remotely!  If you need DAS, give us …

Our offices may be closed, but we are busy supporting customers remotely!  If you need DAS, give us a call, or text at our 240-566-5327, or Hangout with us on Google+.  We can remote right in and help you out!